TERMS & CONDITIONS



Welcome to PANIND.COM, an online portal owned by RIGARO EWORKS LLP for PAN Card Services, Assistance & Consultancy related information.

USER AGREEMENT

You (the “User”) can access panind.com (the "Site"), subject to the terms and conditions of use, as changed/updated from time to time entirely at the discretion of panind.com as set out below. The term of this Agreement shall continue and would be in force till the time you access this site & its services and you agree that you are bound by the terms and conditions as mentioned herein. Nothing in these Terms of Service should be construed to confer any rights on you or any third party beneficiaries.

ELIGIBILITY & REGISTRATION

You must be 18 years or older to use the services of panind.com. By registering/visiting/signing up the panind.com service, you represent and warrant that you are 18 years or older and that you have the capacity to understand, agree to and comply with these Terms of Service. Since Indian laws do not permit us to contract with a minor person (minor is a person who has not completed 18 years of age), we do not market our Web site to minor person under the age of 18. However, a minor can apply for PAN card under the supervision and guidance of guardian.

All Information provided on the Application Form should exactly and completely match the details present on the document proofs submitted. Any Discrepancy in the Documents Attached and/or Application Form filled will be sole responsibility of the User and panind.com will not be liable to pay any refund amount back to the user in case of any such discrepancy.

CHANGES TO Terms and Conditions

We reserve the right to add to or change/modify the terms of this Agreement including but not limited to suspend/cancel, or discontinue any or all service at any time without notice, make modifications and alterations in any or all of the content, products and services contained on the site without prior notice. Such changes will be posted to panind.com for your convenience to understand your responsibility as a user. You are responsible for regularly reviewing these Terms of Service so that you will be apprised of any changes. You will be deemed to have accepted such change/s if you continue to access the Site subsequent to such changes.

INFORMATION COLLECTED

PANIND.COM will only collect, store, use, and share your personal information (including email address) as it is defined by our Privacy Policy and as regulated by Indian laws. When applying for PAN Card Services online, in addition to entering your own personal information, you may be asked to enter personal information of your dependants. Information collected on the panind.com website is stored & used to prepare and electronically apply for PAN Services, as well as notify you when new/enhanced products and services become available. We do not disclose user's information (including email address) to third parties except when the user requests to government services from other service providers. In just case, we will disclose information to the appropriate government officials if the law so compels us. Only information you have given us (including email address) is stored by us. We do not supplement your information with information from other companies. The exception to this would be when your employer/Existing Service Provider has bought the services/products for bulk use for its employees/ Customers and to facilitate that we may upload information provided by your employer/ Existing Service Provider.
When you use services and other tools on our Web sites that may or may not require registration, panind.com may collect non-identifiable data from such tools, to help us customize offers and tools to your particular interests. panind.com will not record or track any data you enter into standalone tools in any way that identifies you personally, unless we specifically inform you that we are doing so at the time you provide such data.
If you do not want to receive promotional email from us in the future, please let us know by sending an email to us at info@panind.com or writing to us at the below mentioned address and telling us that you do not want to receive e-mail from us. If you prefer not to be notified of any release or to receive any product information from panind.com, please contact us via email, or mail to make your request to be removed from our email list.

CHARGES

This Site reserves the right to charge subscription and/or membership fees and service charges in respect of any part, aspect of this Site & Service/s and/or product/s upon reasonable prior notice. Such notice will be appearing on the site by displaying the new/revised charges for the service/s and/or product/s as offered from time to time with or without modifications & on such display it will be presumed to be read by all users whether registered or not & no further notice would be required. The same will apply for any service/s or products, which are currently being offered without any charges, whenever made chargeable.

The Charges include, prescribed Government Fee for PAN Processing, Our Service Charges and Service Tax as applicable.

Please note, payment once done will not be refunded back to the applicant unless until a valid reason is provided. We reserve the right to assess the validity of reason provided. Our team would process your request according to the Refund Policy mentioned in Privacy Policy.

Appropriate Individual Registration, access & conduct of user and content for personal use only

PANIND.COM service is made available for your personal, non-commercial use only. You may not use panind.com service for any illegal or unauthorized purpose, including misusing Permanent Account Number (PAN) of another person. International users agree to comply with all Indian laws & regulations, including laws regulating the export of data from the United States or your country of residence. You are solely responsible for your conduct and any data, text, information, graphics, that you submit, & post on to panind.com service.

Other examples of illegal or unauthorized uses include, but are not limited to:


While panind.com prohibits such conduct on its site, you understand and agree that you nonetheless may be exposed to such misuse or blocking by other users and that you use the panind.com service at your own risk. For certain services such as Email, contents, Online application and others, registration by the visitor is required. By registering, you agree to the following terms in addition to any other specific terms, which shall be posted at an appropriate location of the Site. Each registration is for a single individual user. To access these services, you will be asked to enter your individual User Name, Password. Therefore, we do not permit any of the following:-


If we reasonably believe that a User Name and Password are being used / misused in any manner as clarified above we reserve the right to cancel access rights immediately without notice, and block access to all users from that IP address.

COPYRIGHT & TRADEMARKS

Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, audio, video or graphical images), trademarks and logos appearing on this site are the property of panind.com, its parent, affiliates and associates and are protected under applicable Indian laws. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.

LIMITATION ON LIABILITY

IN NO EVENT SHALL panind.com, BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES FOR ANY USE OF THE WEB SITE, OR ON ANY OTHER HYPERLINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOSS/PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF panind.com IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You hereby disclaim and waive any rights and claims you may have against panind.com with respect to third party products and services, to the maximum extent permitted by law.

Exchange of Information, Email & other Community Services

All information, data, text, software, graphics, video, messages or other materials, whether publicly or privately transmitted / posted, is the sole responsibility of the person who posts such information, data, text, etc. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the service. You as a responsible adult (18 years or above) shall be solely responsible for all content that you upload post or otherwise transmit. panind.com endeavours to provide a web platform for various community interactions for persons to interact and exchange views with each other. The content posted on such services is by general public therefore the accuracy, integrity or quality of such content cannot be guaranteed. You understand that by using such services, you may be exposed to objectionable matter. Under no circumstances will panind.com be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted or uploaded. By using the facility of email conversation, conversation by mail and other community services you agree not to upload, post, or otherwise transmit any matter or views, which are, defamatory, abusive, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. You may also not indulge in cyber stalking, become or create a nuisance for any person / user. You may not send, submit, post, or otherwise transmit, material or messages that contain software virus, or any other files that are designed to interrupt, destroy, and negatively affect in any manner whatsoever, any electronic equipment in connection with the use of this site, or other user's ability to engage in real time exchanges. Any transactions relating to sale/purchase of goods or services not directly offered by panind.com are to be settled inter-se between the parties and all warranties express or implied of any kind, regarding any matter pertaining thereto, including without limitation the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed by this site. This site does not have any involvement in the actual transactions between the buyers and sellers in any way.

PROPRIETARY RIGHTS of PANIND.COM

panind.com reserves its right to terminate your account without any prior notice for any violation of the Terms of Use. By submitting or furnishing any personal information, data or details on or through the panind.com service/s, you automatically grant to us non-exclusive, permission & irrevocable right to hold & store your, such personal information, data or details and related information. Our use of your personal information is governed by our Privacy Policy and we will never rent, sell or share your personal information with any third party for marketing purposes without your express permission. It is our policy to respond to notices of alleged infringement that comply with the Copyright Act. By submitting or furnishing any content and or suggestions other than your personal information on or through the panind.com service/s, you automatically grant to us a worldwide, non-exclusive, permission & irrevocable right & such content & suggestions becomes the property of panind.com and you agree to grant/assign the royalty free, perpetual right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

EMAIL SERVICES

Since we want the Applicants (User) to have a track of their PAN Status, we intend to send emails on particular application progress related milestones to the user. If you do not want to receive promotional email from us in the future, please let us know by sending an email to us at info@panind.com or writing to us at the below mentioned address and telling us that you do not want to receive e-mail from us. If you prefer not to be notified of any release or to receive any product information from panind.com, please contact us via email, or mail to make your request to be removed from our email list.

RETURN, REFUND & CANCELLATION POLICY

Rigaro Eworks LLP believes in providing services to all our clients, and will only accept refunds requests if the service is not provided. Refund Percentage may vary on the following criteria's:



  1. 1. If no services are provided at all, and if the refund is asked for within 3 days from applying – 100% Refund would be applicable.
  2. 2. If any service (On Call Support, Email documents advisory, etc.) is provided after the application form is received, and if the refund is asked for within a 3 days from the service provided - Partial Refund (Government fee) would be applicable.
  3. 3. If services are provided (On Call Support, Email documents advisory, etc) and Coupon Number is also generated – No Refund would be applicable.

The refund process will only be initiated once we get the confirmation of the services not provided. Refunds may take 7-10 working days to credit into applicant’s accounts. It may take few more days, if refunds are to be paid by cheque/NEFT. For any services not provided correctly, please send us a mail at info@panind.com . All cancellation requests has to be placed within 3 days from the date of order for further processing. Once application is put into processing with the Concerned PAN Issuing Authority, cancellations are non-refundable. Order is said to be fulfilled when payment made by applicant is successful and applicant got the pre filled computer generated PAN application form. We do not entertain return.

DELIVERY POLICY

Delivery of PAN Card takes 20-25 Working days after we receive your pre filled Application Form and document proofs. Panind.com does not hold any guarantee for delivery of PAN card by the Concerned PAN Issuing authority. PAN card application is purely a Government Process and Rigaro Eworks LLP is not responsible for any delay on the part of the Concerned PAN Issuing authority either for allotment of number or for the delivery of card.

DISCLAIMER OF WARRANTIES & LIABILITY

All the contents of this Site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. Any specific advice or replies to queries in any part of the Site is/are the personal opinion of such experts/consultants/persons and are not subscribed to by this Site. The information from or through this site is provided on "AS IS" basis, and all warranties, expressed or implied of any kind, regarding any matter pertaining to any goods, service or channel, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.
Panind.com, its employees, agents, representatives and the authors and its parent, affiliates and associates shall not be liable, at any time for damages (including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use the Site, or any of its contents, or from any act or omissions as a result of using the Site or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the site. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation.
Certain links on the Site lead to resources located on servers maintained by third parties over whom panind.com has no control or connection, business or otherwise as these sites are external to panind.com. You agree and understand that by visiting such sites you are beyond the panind.com website. panind.com therefore neither endorses nor offers any judgement or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on these sites.

Please refer to our DISCLAIMER PRIVACY

Your use of this Website is subject to our Privacy Policy.

Material Submitted by Users

Certain elements of The Site will contain material submitted by users (community center). panind.com accepts no responsibility for the content, accuracy, and conformity to applicable laws of such material.

FORCE MAJEURE

panind.com shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause. Force Majeure event shall be one when there is any cessation, interruption or delay in the performance of panind.com's obligations due to causes beyond its reasonable control, including but not limited to: technical, earthquake, flood, or other natural disaster, act of God, labour controversy, civil disturbance, war (whether or not officially declared) or the inability to obtain sufficient supply of service, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree. Without limiting the foregoing, under no circumstances shall panind.com be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning of your information and or data received and or stored or any of our service/s.

INDIAN LAW

The Agreement shall be governed by the Laws of India. The Courts of law at New Delhi shall have exclusive jurisdiction over any disputes arising under this agreement.

ENTIRE AGREEMENT

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

There are risks associated with utilizing internet and conversation over email based information and research dissemination services. Users/subscribers are advised to understand that the services can fail due to failure of hardware, software, and Internet connection. While we ensure that the email/messages are delivered in time to the user/subscribers, the delivery of these email/messages to the customer's email inbox or message center is the responsibility of the email/messenger's service provider Network. Email/messages may be delayed and/or not delivered to the user/subscriber's inbox or chat box on certain days, owing to technical reasons that can only be addressed by the service provider, and for the same panind.com and people associated with it and/or its employees cannot be held responsible for the same.

panind.com hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction. We consider ourselves and intend to be subject to the jurisdiction only of the courts of the New Delhi in India. If you don't agree with any of our disclaimers above please do not read the material on any of our pages. This site is specifically for users in the territory of India. Although the access to users outside India is not denied, panind.com shall have no legal liabilities whatsoever in any laws of any jurisdiction other than India. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.


Panind.com will not be responsible for any errors in the filled application form. In case of errors in filling or incorrect supporting documents or for whatever reason the application cannot be processed, panind.com will not courier back the application form, cheque/DD and any documents that was given by the customer. Customers will have to resend corrected application form with appropriate documents in such cases.